Refund policy

1 1/4 CONE PACKING TOOL - REFUND & RETURN POLICY
Last updated: September 14, 2026

1. ALL SALES ARE FINAL
Due to the specialized nature, intimate use case, and strict regulatory standards surrounding smoking accessories and rolling tools, all sales of our 1 1/4 Cone Packing Machine are FINAL. We do not accept returns, offer refunds, or allow exchanges for change of mind, buyer's remorse, or lack of use. 

2. SANITATION & HYGIENE POLICY
Because this product is used directly in the preparation of consumable smoking materials, we cannot accept any items back into our facility once they have left the custody of our shipping carrier. This policy is strictly enforced to protect our fulfillment staff and maintain absolute sanitation standards for our inventory. Do not attempt to mail items back to our warehouse; any unauthorized packages will be refused or discarded.

3. DAMAGED OR DEFECTIVE ITEMS
We take immense pride in our quality control. If your 1 1/4 Cone Packing Machine arrives damaged, broken, or suffering from a clear manufacturing defect, you must report it to us within 48 hours of delivery (as marked by the carrier tracking page). 
To submit a defect claim, you must email our support team with:
- Your original Order Number
- Clear photographic or video evidence demonstrating the defect or transit damage
- A photo of the shipping box/packaging it arrived in

If verified, we will issue a brand new replacement unit at absolutely no cost to you. If a replacement is unavailable, a store credit or full refund to the original payment method will be authorized. Defective claims will be rendered null and void if the item shows any signs of usage, wear, or tampering.

4. CANCELLATION POLICY
Orders are routed immediately to our automated fulfillment center to ensure fast shipping. Because of this automated pipeline, orders cannot be cancelled (unless you're within a 15 minute window), altered, or intercepted once payment has been processed. Please review your shipping address and quantities carefully prior to clicking purchase.

5. RESTOCKING FEES & REFUSED SHIPMENTS
If a package is marked as "Undeliverable as Addressed", "Refused by Recipient", or is returned to sender due to an invalid shipping address provided at checkout, a flat $10.00 restocking and carrier return fee will be deducted from any store credit or partial refund issued. Original shipping costs are strictly non-refundable.